Frequently Asked Questions
Discover everything you need to know about our luxury fibers and shopping experience.
What makes Lanificio Colombo cashmere unique?
Our cashmere is sourced directly from the inner regions of Inner Mongolia. We maintain a completely vertical production process, from the selection of raw fibers to the final garment, ensuring the highest standards of softness, warmth, and durability.
How should I care for my noble fiber garments?
To preserve the quality of fibers like cashmere and vicuña, we recommend professional dry cleaning or careful hand washing in cold water with specific neutral detergents. Always dry garments flat and away from direct heat sources.
What are your shipping methods and delivery times?
We offer worldwide express shipping via premium couriers. Orders are typically processed within 24-48 hours, with delivery reaching most international destinations within 3 to 5 business days.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact. You can initiate a return through our dedicated online portal.
Do you offer personalized tailoring services?
Yes, Lanificio Colombo provides Made-to-Measure services for select categories. Please contact our concierge or visit one of our flagship boutiques to discuss custom fittings and fabric selections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured using advanced SSL encryption to protect your personal data.